Skip the Line: Schonbrunn Palace Guided Tour in Vienna

Dear Malinda, Thank you for your great feedback for the tour. We are happy to read that you were very satisfied with your tour and with your guide Edi. Of course, we will forward your nice compliments to him. He is indeed one of a kind and always knows some extra information to give. We are very sorry that you are not allowed to take photos in the Schönbrunn Palace, but these are the requirements of the palace itself to protect the historical paintings. Thank you for your understanding and we know that many tourists would like to take photos in the Schönbrunn. We hope you had a perfect stay in Vienna and we would be happy to welcome you again. Kind regards Siri

Dear AFA, first of all many thanks for taking your time to review your experience with us. We are very sorry to hear that the Schönbrunn palace tour did not fulfill your expectations! Please note that due to Covid-19 safety precautions, only 400 to max. 500 guests are allowed to be in the showrooms (3400 square meters) within a 60 minutes time frame. This means, that groups as well as individual travelers are only able to go inside if they respect the reserved time slot. The fact that you did not see a physical line at the entrance does not mean that the palace was empty, as most visitors buy a ticket first and then have to wait for their time slot in order to enter the palace. Last weekend, for example, individual travelers had a waiting time of 180 minutes before being able to enter Schönbrunn. We are also quite sorry to hear you thought the tour was long winded. Many of our clients wish for the tour to last a bit longer or for them to spend a little extra time inside the palace. As we do need to respect the schedule of the palace, it rarely happens that our guides get to do a longer tour - however this has always been seen positively by our guests so far. We do our best to guarantee each of our customer a nice experience and we appreciate the feedback. Hope to still had a great time in Vienna! All the best, Julija

Dear Devon, thank you so much for your review of our Schönbrunn Palace tour. We are happy you've enjoyed the tour with our guide and the Schönbrunn Palace. We are very sorry to hear that other guests have been rude and did not behave in a polite way. Despite our attemps to communicate with all our guests, we can't prevent some tourists from misbehaving. We kindly thank you for your understanding and your 4 star review. Kind regards Good Vienna Tours Team

Hello, Thank you so much for taking the time to write this review. It really means a lot when we see that our guests are satisfied with our tours. It makes us super happy that you liked your walking tour Skip the Line: Schonbrunn Palace Guided Tour in Vienna with your guide. We try to make sure that every single guest has an amazing time. Have a lovely time in Vienna! Kind regards, GVT

Hello, Thank you so much for taking the time to write this review and for rating us with 5 stars! It really means a lot when we see that our guests are satisfied with our tours. It makes us super happy that you liked your walking tour Skip the Line: Schonbrunn Palace Guided Tour in Vienna with your guide Lisa. We try to make sure that every single guest has an amazing time. Have a lovely time in Vienna! Kind regards, GVT

Hello, thank you for the time you dedicated to give us a short feedback on our Skip the Line: Schonbrunn Palace Guided Tour in Vienna with our guide Franz Josef. And thank you for rating us with 5 stars, wow! Some humor and fun is necessary to have on tour to keep our guests interested and entertained! :) It is always a pleasure to hear when our guests recommend our tours since it shows us that our guides do their jobs correctly and with passion. We hope that you enjoyed your time in Vienna even though it was very cold! We hope to see you again on our other tours in the future! Kind regards,

Hello, thank you for your quite personal review. It is a pleasure to hear that we could convince your husband that guided tours can be interesting and fun as well. Schönbrunn Palace does indeed worth to visit again as it is not only one of Austrias main highlights but as it has a vast variety of interesting facts. So maybe hope to see you again on a tour with Franz Josef ;-) Kind regards

Hello Gloria, Hello, thank you so much for your great review of our Schönbrunn Palace tour. It is always great to hear such lovely words of appreciation from our customers. Your interest in Austrian history is also wonderful to hear. We are also happy to forward your kind words to your tourguide, an indeed very competent and experienced guide with whom we are glad to work with. At the beginning we mention exactly which rooms are shown on the highlight tour and unfortunately they do not contain all the rooms, as there would not be time enough. But you can believe us that you see the best selected highlight ones on the tour. Because of the size of the garden, we always start by pointing out that the entire area is over 180 hectares. Therefore, one can walk pretty and stroll extensively through the garden. As mentioned you will be rewarded with a great view of the Gloriette.

Hello, as mentioned it was not our guides fault. We experienced one of the hottest summer this year. Our cancellation deadline is 24 hours prior to the tour and we can't reimburse tours due to weather conditions. Thank you for the understanding. Kind regards