Verona: Welcome Private Tour w/ a Local

Hello Cindy and Rob, We'd like to extend our most sincere apologies for your experience in Verona with us. This certainly is not the experience we want for our travelers. We do our very best to have a smooth tour confirmation process but there are certain aspects of the process over which we do not have control. When you had emailed Vanessa regarding your flight cancellation, she did not inform us about the same and only mentioned it after 2 days. We could have handled the situation more conveniently but due to this miscommunication it was not handled properly. This is a real shame as we were so looking forward to your tour in Verona and showing you what makes Lokafy experiences so wonderful. We hope that you feel confident to try us again in the future- we will make sure that we only match you with someone that meets your requirements so you can truly experience what Lokafy tours are about. We are active in more than 300+ cities around the world, so we hope to organize tours for you again. Safe Travels. Regards, Vinita Lokafy.com

Hello Kimber, We apologize for the delay in responding to your review. We do not get automatic notifications for reviews on Trip Advisor. When we got in touch with Agustina, she informed unfortunately on the day she woke feeling very unwell so felt that she had to cancel. We do normally offer an alternative but given she didn't inform us, we were not able to with you. We only knew of the cancellation on the morning of the experience and unfortunately did not have enough time to find a replacement. We notified Viator immediately of the refund but we do not have full control over this process. We hope that you feel confident to try us again in the future- we will make sure that we only match you with someone that meets your requirements so you can truly experience what Lokafy tours are about. We are active in more than 300+ cities around the world, so we hope to organize tours for you again. Safe Travels. Regards, Vinita Lokafy.com

Hello Mary, Hope you are well. We apologize for the delay in responding to your review. We do not get automatic notifications for reviews on Trip Advisor. We appreciate you sharing this wonderful review with us. As we customize each tour, we consider each travelers' preferences while matching them with our Lokafyers, and I'm glad you had a great time exploring the city together with your Lokafyer. The aim behind Lokafy is to connect travelers with locals for an authentic experience where they can not only know the city from their perspective but can also connect on a personal level. Just like having a friend showing you around the city. Although our Lokafyers are not professional tour guides, some of them are passionate about history. The uniqueness of our tours is that you can customize the itinerary according to your preference and schedule. It's great that our Lokafyer was able to show you different places in the city and it also made your stay in the city memorable. We appreciate you recommending our tours highly. In the years since your last tour, we have expanded a lot, and now offer Lokafy tours in almost 300+ cities around the world. Our global community of Lokafyers speaks many languages, so please get in touch with us next time you travel - we look forward to organizing your next adventure! Safe travels, Regards, Vinita Lokafy.com

Hello Andrew, Hope you are well. We apologize for the delay in responding to your review. We do not get automatic notifications for reviews on Trip Advisor. We appreciate you sharing this wonderful review with us. As we customize each tour, we consider each travelers' preferences while matching them with our Lokafyers, and I'm glad you all had a great time exploring the city together with your Lokafyer Lisa. The aim behind Lokafy is to connect travelers with locals for an authentic experience where they can not only know the city from their perspective but can also connect on a personal level. Just like having a friend showing you around the city. Although our Lokafyers are not professional tour guides, some of them are passionate about history. The uniqueness of our tours is that you can customize the itinerary according to your preference and schedule. It's great that our Lokafyer was able to show you different places in the city and it also made your stay in the city memorable. We appreciate you recommending our tours highly. In the years since your last tour, we have expanded a lot, and now offer Lokafy tours in almost 300+ cities around the world. Our global community of Lokafyers speaks many languages, so please get in touch with us next time you travel - we look forward to organizing your next adventure! Safe travels, Regards, Vinita Lokafy.com

Hallo Michael, ich hoffe, es geht Ihnen gut. Wir entschuldigen uns dafür, dass es so lange gedauert hat, bis wir Ihnen geantwortet haben, aber wir wissen es zu schätzen, dass Sie diese wunderbare Bewertung hier mit uns teilen. Es freut uns sehr zu hören, dass Sie eine wunderbare Erfahrung mit unserem Lokafyer hatten. Das Ziel von Lokafy ist es, Reisende mit Einheimischen zusammenzubringen, um ihnen ein authentisches Erlebnis zu bieten, bei dem sie nicht nur die Stadt aus ihrer Perspektive kennenlernen, sondern auch auf einer persönlichen Ebene in Kontakt treten können. So als hätte man einen Freund, der einem die Stadt zeigt. Obwohl unsere Lokafyers keine professionellen Reiseleiter sind, sind einige von ihnen leidenschaftliche Geschichtsinteressierte, und das Einzigartige an unseren Touren ist, dass Sie die Reiseroute nach Ihren Wünschen und Ihrem Zeitplan gestalten können. Es ist toll, dass unser Lokafyer Ihnen verschiedene Orte in der Stadt zeigen konnte und Ihren Aufenthalt in der Stadt unvergesslich gemacht hat. Wir schätzen es sehr, dass Sie unsere Touren weiterempfehlen. Lokafy Touren werden in mehr als 300+ Städten auf der ganzen Welt angeboten und unsere globale Gemeinschaft von Lokafyers spricht viele Sprachen, also kontaktieren Sie uns bitte bei Ihrer nächsten Reise - wir freuen uns darauf, Ihr nächstes Abenteuer zu organisieren! (Ich möchte mich für jeden Fehler entschuldigen, da ich einen Übersetzer benutze) Sichere Reisen! Mit freundlichen Grüßen, Vinita Lokafy.com