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Alhambra: Nasrid Palaces & Generalife Ticket with Audioguide

star-3.580 Reviews
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Granada, Spain
Alhambra: Nasrid Palaces & Generalife Ticket with Audioguide

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Non-refundable
You will not receive a refund if you cancel. Learn more
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icon3 to 6 hours  (approx.)
iconOffered in: English and 11 more

Overview

Explore Nasrid Palaces, the Alhambra, and Generalife Gardens at your own pace on this audio-guided tour. Learn about Moorish history and the Nasrid Kingdom, the last Muslim dynasty on the Iberian Peninsula. Visit the Alhambra fortress, tour the royal palaces, and stroll the lush grounds of Generalife Gardens, a place of leisure for Granda’s rulers.
  • Audio guide available in 12 languages
  • Skip-the-line access at all locations
  • Entrance to Nasrid Palaces and Alhambra included
  • Admission to Generalife Gardens included
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Audio guide in 12 languages (Español | deutsch | العربية | 中文 | 한국어 | français | nederlands | english | italiano | 日本の | português | p
Tickets
Tour guide
Transportation
Gratuities
Access Pavilion of the Alhambra , P.º del Generalife, 1F, 18009 Granada, Spain

-The tickets can will be sent by email 24/48h before the visit. -If you prefer the tickets by Whatsapp: +34 697 40 75 48

This activity will end right where it started.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • As per Alhambra policy and in order to preserve the monument, time slots may be changed prior to your ticket date.
  • Please send through the correct required information (Name, Surname, Date of Birthday, Natiolality, Passport or ID number), or your entrance to the Alhambra will not be guaranteed, and you will not be entitled to a refund.
  • Please bring your passport on the day of your tour.
  • You can collect the tickets and audioguide voucher at the office My top tour, located in Plaza Bib-rambla s/n Kiosko My top tour (very close to the Cathedral). Check our schedule.
  • If you need the tickets by email, please contact us at: elplacerdeviajar@mytoptour.es or by whatsapp to phone number: +34 644 74 67 35
  • Please note that no late arrivals are permitted on this tour, and you will not be entitled to a refund.
  • Near public transportation
  • Most travelers can participate
  • This is a private tour/activity. Only your group will participate
  • OPERATED BY My Top Tour
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

    Learn more about cancellations.


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    Traveler Tips


    • "It is best to go early when there are less people to enjoy the serenity of the gardens." See review
    • "You pay an upcharge, but if you waited last minute like I did then you can’t complainf." See review
    • "I had to change my time slot for the Nasrid Palace visit due to a changed train schedule and the tour operator went out of the way to assist in the changes." See review

    Reviews by Viator travelers.  We perform checks on reviews

    Reviews

    3.5
    star-3.5
    80 Reviews

    Reviews by Viator travelers

    We perform checks on reviews

    Showing 1-10 of 80 reviews
    star-5
    A true wonder of the World
    Gary_S
    , Jul 2022
    So much to see. Everything is beautiful. Amazing Palace, gardens, fountains, arches, views, history, details, artistic value, cultural and historic value too.
    star-5
    The flowers, architecture...
    Christine_C
    , Jun 2022
    The flowers, architecture and seats to sit on in the shade. It would be helpful if there were more shady seats.
    star-3
    Not to be missed ! Beware queues and ticketing nightmares !
    Judy_D
    , May 2022
    The Alhambra is beautiful and so well worth a visit . The ticket process via Viator is cumbersome , and not easily recognised by staff in the ground . Make sure you take hard copy of tickets ( despite advice from Viator that digital copy is ok ) as digital copies not valid at some entry points . Internet connection required thro whole visit so costly if data roaming. Conflicting advice from guides . Original passports a must and no alternatives will do as security is very high . It’s easier to fly to Spain than get into the site !
    star-3
    Use the official Alhambra website to book tickets
    Linda_E
    , Apr 2022
    The Alhambra and Generalife were fabulous and I would recommend everyone to see them. What I would not do is recommend that they book tickets in advance with Viator. On the day we arrived at the entrance in good time and it became apparent that we could not access. the QR codes needed for entry An employee of the Alhambra helped us and was very patient and said she had to deal with Viator customers every day An American couple were having the same problem accessing the QR code. A phone call to “TopTours “ resulted in an answer phone message in Spanish only. We did eventually enter the Alhambra. Currently in March 2022 it does not seem that you have to book in advance. It is in any event possible to book on the official Alhambra website.
    star-1
    your travel guide was not...
    Lamila_L
    , Mar 2022
    your travel guide was not found anywhare!!! We have to do the tour by ourself! This is about your service!! Alhambra is amazing!
    icon Response from Host , Mar 2022
    Hello Thank you for your comment. We are sorry for what happened. We are sorry for the misunderstanding. We do not know what happened, we always trust our guides, we apologize for the behavior of this person. We are glad that at least you enjoyed the Alhambra. Best regards
    star-3
    Tickets didn’t download for entry
    Nicole_G
    , Feb 2022
    The visit was enjoyable once we were finally able to get in. The Viator links w the email etc didn’t include the “real tickets” for entry. It was very frustrating at the gate trying to show we had paid already etc. We ended up having to call Viator and have them finally send a link to the tickets via What’sAp. A worker had to assist w Spanish. I would just buy a ticket at the gate if I went again. The Viator ticket didn’t help us skip any line. And it didn’t state that you need to have your passports on you. Luckily we did- as they checked the passports four time throughout the grounds.
    icon Response from Host , Mar 2022
    Hello Thank you for your comment. We are sorry for what happened and for the misunderstanding with the tickets. We are very insistent with the passports, sorry if that information wasn't clear for you in our email. We hope that at least you enjoyed the Alhambra. Best regards
    star-3
    Alhambra
    lynda_j
    , Feb 2022
    Bought this attraction. When I received the email it took a lot of time to download barcode for ticket and information on getting in the palace. Thankfully there were helpful staff otherwise I would have had to return back to a tour company in Granada to collect tickets!! Palace excellent really worth the visit.
    icon Response from Host , Mar 2022
    Hello Thank you for your comment. We are sorry for what happened and for the misunderstanding. We are glad that at least you enjoyed the Alhambra. Best regards
    star-5
    Wonderful experience. ...
    whtlbeam
    , Jan 2022
    Wonderful experience. Granada and Alhambra are beautiful. Viator tickets easy to order on short notice. Highly recommend.
    icon Response from Host , Mar 2022
    Hello Thank you very much for your comment. We are glad you liked the visit and enjoyed it. Thank you for recommending us. We hope to see you again soon. Best regards
    star-2
    Not as expected
    Gertjan_K
    , Jan 2022
    Booked a ticket with Toptours for a timeslot at 15.30, but the actual ticket I received only gave me the entrance at 17.00. Apparently this could not be changed by Toptours. So I had to adjust my evening programme. By the time I got into the palace the battery of my audioguide ran out, so I was not even able to use it. Audio guide also not as inspiring as I had hoped for. Quite factual, no story telling. I would recommend to do the Alhambra by yourself or with a tourguide.
    icon Response from Host , Mar 2022
    We are sorry that the visit was not to your liking. We are not in charge of the audio guides, they are provided by the Alhambra. Thank you for your time
    star-2
    Alhambra is fantastic. Communication with the tour operator not so fantastic
    TERESA_D
    , Dec 2021
    The Alhambra was wonderful The issue was that I have a question and tried to get an answer 1. emailed the tour operator and received the answer one day after the tour 2. I went early morning to where was announced as the local office, after checking address and opening time, and there were closed (while in the internet marked as open) . The only notice was "we are closed" and the web address 3. In the web I found a phone number that I have to call as a "international call from my phone" (awaiting the bill now) and i had to call x 3. Just at the end after the "if you want this mark 1 ...." etc they say you can use whatsup using a different number that took me another call to make the note of the number .... Everything just to get a "no" as answer Probably a legitime 'no" but it should be easier to contact somebody . If there are not going to be in the office ....dont even mention the office ... if there are not going to be open......dont state "open from 9 AM... If the best way is use whatsup messages ...just say that at the beginning ....
    star-3
    Terrible your company, go with someone else
    Bradley_C
    , Nov 2021
    Alhambra itself was amazing. My Top Tour was useless. We had an issue with the tickets and My Top Tour never answered their phone (regular phone or WhatsApp) despite multiple calls. They did reply over an hour after texting them (this was around 11AM so during regular hours) but never asked what they could do to help. And no follow up or apologies for the delay and lack of response. Thankfully I was able to sort it out. Will not be using anything with them again.
    star-1
    Disorganised
    Gregory_C
    , Oct 2021
    The joining instructions said to go to a road in Alhambra where we can collect our tickets and audio guide. The was no-one in the road and we walked almost the length of Alhambra looking for someone. You local operator said she would send the tickets on WhatsApp. Victor literature said write to request WhatsApp as an option to going to the joining location. I have an old iPhone which is why I did not request WhatsApp. Before going to Alhambra I phoned your local agent Mytoptour who said the tickets would be sent by WhatsApp. After a couple of hours I called and she said she had forgotten to send them but would send immediately. Nothing arrived, she kept saying she had sent them but nothing arrived. At Alhambra I called again and she said she would send them again. I borrowed a WiFi connection from Alhambra and the tickets arrived. By the time we had done all this and walked to the Nasrid Palace there was only time for 40 minutes in the palace followed by a forced walk to the other end of Alhambra to get the audio back before we were charged for the audio. We saw none of the other palaces, gardens etc. as there was no longer time. Mytoptour did little to help and I suggest you find a better partner. The highlight of our Granada visit was destroyed. Tour ref BR-836420786. We have booked the Small Group Food Tour in Granada ref 836332246 for Saturday and hope your local operator is better organised. Greg Carlow
    star-5
    Amazing Visit
    Carole_A
    , Aug 2021
    It was fabulous Do not hésitate to visit this place really amazing The Nasrides Palace was on the top !
    star-4
    Spectacular Alhambra
    Carolynne_C
    , Mar 2020
    I am glad we chose the audio guide option. This gives you the opportunity to go at your own pace, to skip things or repeat things if you want to listen again. It's a fantastic site with amazing things to see and views to die for. Ticketing arrangements unnecessarily complicated. On booking you should send the e tickets straight away. Also provide information on getting to the site. We walked up the long hill only to find we could have got a bus or taxi to the entrance.
    star-2
    So-so audio
    Laura_E
    , Feb 2020
    Audio guide was dull and uninteresting. Almost no information about the rich history and the Alhambra and Granada.
    star-5
    Alhambra - great!
    guybirks
    , Nov 2019
    Magnificent setting and great to walk around for a whole day. Receiving the tickets through email and accessing the site was easy and generally without stress. Helped to use this site as all tickets on the Alhambra website were sold out well in advance. It is best to go early when there are less people to enjoy the serenity of the gardens.
    star-5
    Alhambra is worth the visit
    EvyS201
    , Oct 2019
    We visit the Alhambra but where not that good prepared because we forgot to buy a ticket in avance. So we used the internet for options. Viator gave us the guarantee that we could visit the site. The site is worth the visit but it depends on how much you would like to pay... we payed 130 euro for 2p with audio guide... normally it’s just around 30 euro. So it really is a scam ... Viator is really a set up... but if you want to go you will be having tickets for the Alhambra!
    star-2
    Disappointed in service
    Michael B
    , Oct 2019
    Purchased the audio self guided tour but was allocated a 9am access to the Nasrid Palace. Since I was not arriving in Granada until late morning I requested a later time or a refund, neither were entertained which was disappointing.
    star-5
    The best experience
    EninaAyu_A
    , Oct 2019
    I was in Andalucia for a business trip. Didn't plan to go to Granada. I tried everywhere for tickets but they said it needs 2 months in advance booking. I booked tickets into Nasrid Palace just one day before. The audio was great, I didn't have to follow tour guides with bad english. The view was breathtaking.
    star-5
    Alhambra (Granada)
    SANJEEV_P
    , Oct 2019
    The (inconvenient) trip from Seville to Granada was more than compensated by the beauty and aura of Alhambra. The direct train service between the two cities is disrupted at the moment and part of the journey has to be completed by bus (arranged by the train company). However, the Alhambra visit was awesome and a must do for tourists. The local tour operator in Granada was most helpful and accomodating. I had to change my time slot for the Nasrid Palace visit due to a changed train schedule and the tour operator went out of the way to assist in the changes. Overall, a great visit....

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